Before processing your first withdrawal, Qbet requires you to complete a KYC (Know Your Customer) verification. This is a standard industry procedure, required by our licensing obligations under the Curaçao Gaming Control Board, and it exists to prevent fraud, money laundering and underage gambling. The process typically takes 24 to 48 hours after you submit your documents.
You can start verification at any time from your account page. Navigate to the verification section and check your current status, shown as either "under review" or "not verified". Click "Verify now" to upload your documents. Once all submissions are approved, you will receive an email confirmation and withdrawals become fully available with no further checks required under normal circumstances.
You can deposit, claim your welcome bonus and begin playing immediately after registration, while your verification runs in the background. There is no need to wait for KYC approval before enjoying the platform: it only becomes relevant the moment you request your first payout.
Documents required for verification
- Identity document: valid passport, national identity card or driver's licence — both sides if applicable
- Proof of address: a bank statement or utility bill dated within the last three months, showing your name and full address
- Payment method proof: evidence of ownership of the deposit method used, if requested by the compliance team
Make sure all documents are clearly legible, with all four corners visible in the photo or scan. Images that are blurry, heavily cropped or partially obscured will not be accepted and will extend the review timeline. For players in the Netherlands, a photo of your Dutch ID card (both sides) combined with a recent bank statement is typically sufficient to complete the process in the standard timeframe.